Returns, Exchanges & Refund Policy

We want you to feel confident shopping with WardrobeShop. If an eligible item is not quite right, the guide below explains how exchanges, refunds, and store credit work.

At a glance

  • Eligible items must be postmarked within 30 days of delivery.
  • Refunds, if available, have a 15% or 20% restocking fee depending on when the item is returned.
  • The first exchange has no restocking fee; shipping charges may apply.
  • Clearance and discounted items are final sale.

Exchanges

If you need a different item or fit, you may request an exchange for an eligible item. A maximum of two exchanges per order is permitted.

  • First exchange: No exchange or restocking fee. Discounted shipping is available for the first exchange; the customer is responsible for shipping the item back.
  • Additional exchange: Shipping costs are the customer’s responsibility, and standard shipping rates apply.

Exchange requests receive priority when the item arrives at our warehouse. Items must be postmarked within 30 days of delivery and meet the condition requirements below.

Refunds and store credit

Refunds are available for eligible items only when no exchange has been completed on the order. Returns are accepted for non-custom or made-to-order items, subject to the exclusions below.

Restocking fees for eligible refunds

  • Return within 15 days of delivery: 15% restocking fee.
  • Return within 16–30 days of delivery: 20% restocking fee.
  • After 30 days: Not eligible for a refund.

Original shipping charges are non-refundable, and customers are responsible for return shipping. Once an exchange has been completed, a refund is no longer available for that order. A subsequent eligible return will be issued as store credit only.

Condition requirements

Returned items must be unworn, unwashed, and in their original condition, with all tags attached and original packaging included. We cannot accept items with signs of wear, stains, odors, smoke, or missing packaging, including packaging for personal care items.

Items that do not meet these requirements may be sent back at the customer’s expense.

Final sale and other exclusions

The following items are not eligible for return:

  • Clearance and discounted items (final sale).
  • Items purchased with store credit vouchers.

How to start

  1. Visit our return and exchange portal to start your request.
  2. Follow the instructions provided for your return or exchange.
  3. Postmark the eligible item within 30 days of delivery. Please do not require a signature for the return shipment, as we may be unable to retrieve a package if delivery is missed.

If an item arrived damaged or incorrect, or if you have a question about eligibility, please contact WardrobeShop so we can help. This policy does not limit rights you may have under applicable law.