Privacy Policy

At WardrobeShop, we want you to understand what information we collect when you visit our website or shop with us, how we use it, and the choices available to you.

1. Information we collect

Depending on how you interact with the Site, we may collect:

• Contact and account information: your name, email address, phone number, account details, and messages you send us.
• Order information: items purchased, billing and shipping addresses, order history, payment status, and information needed to process and deliver an order. Payment details are processed through payment providers; the information available to us depends on the payment method used.
• Device and activity information: IP address, browser and device details, approximate location inferred from an IP address, pages viewed, referring websites, and interactions with the Site. We may collect this information through cookies, logs, pixels, and similar technologies.
• Marketing preferences: your choices about email and text messages, including your phone number and the record of your text messaging opt-in or opt-out.

We receive information directly from you, automatically when you use the Site, and from service providers involved in orders, analytics, advertising, and communications.

2. How we use information

We use personal information to:

• process payments, fulfill orders, arrange shipping, and handle returns or customer service requests;
• communicate about orders, accounts, and support requests;
• operate, secure, troubleshoot, and improve the Site, including fraud prevention and analytics;
• send marketing communications in line with the preferences you have provided and applicable law; and
• comply with legal obligations and protect our rights.

Where applicable privacy law requires a legal basis, we process information as needed to perform a contract with you, comply with legal obligations, pursue legitimate interests such as operating and protecting our business, or with your consent where required, including for certain marketing activities.

3. How we share information

We share information with providers that help us run the store and provide our services, such as Shopify, payment processors, shipping providers, customer support and messaging platforms, analytics providers, and advertising partners. We may also disclose information when required by law, in response to a lawful request, or to protect our rights.

Our store is hosted by Shopify, which processes customer information when you visit or make a purchase. Depending on the Shopify features enabled for our store, Shopify may also process information to provide services based on interactions with Shopify and other merchants. You can read Shopify’s Consumer Privacy Policy for more information.

4. Text messaging and consent

If you opt in to WardrobeShop text messages, we use the mobile number and consent information you provide to operate our mobile messaging program, including SMS, MMS, and RCS where supported.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes. We may share this information with service providers, messaging platforms, and mobile carriers solely as needed to deliver and support WardrobeShop messages on our behalf.

For message frequency, charges, and instructions to stop marketing texts or request help, please see our Mobile Messaging Terms.

5. Cookies and advertising

Cookies and similar technologies help the Site function, remember preferences and cart contents, understand how visitors use the Site, and measure or personalize advertising. Advertising and analytics providers may also collect information about your interactions with the Site through their technologies.

You can manage cookies through your browser settings and, where offered on the Site, through its cookie preferences control. You can also review the privacy controls offered by the advertising services you use. If you want to ask about an applicable right to opt out of targeted advertising or certain data sharing, please contact us.

6. Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information; obtain a copy of certain information; object to or limit certain processing; or opt out of certain advertising-related uses or sharing. You may also withdraw consent where we rely on it. These rights may have exceptions under applicable law.

To make a privacy request, please contact us and describe your request. We may need to verify your identity before responding. You can opt out of marketing text messages by replying STOP to a message, as explained in our Mobile Messaging Terms.

7. Retention and international processing

We retain information for as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and legal obligations. The period depends on the type of information and why we need it. When information is no longer needed, we delete or de-identify it as appropriate.

WardrobeShop and its service providers may process personal information outside the country where you live, including in the United States and Canada. Applicable privacy laws may provide additional rights or requirements for these transfers.

8. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The updated version will be posted on this page.

9. Contact us

For privacy questions or requests, please use our contact page or write to:

WardrobeShop
Re: Privacy Compliance Officer
1920 N Killingsworth St
Portland, OR 97217
United States