Return Policy

Returns are accepted for exchange or refund. Please see below for details

Refunds: Refunds are granted for items that are not custom made, or made to order. We understand that shopping online for that perfect dress or a stunning pair of shoes can be a difficult proposition, so we are glad to make the process a little bit simpler for you. Returns will be accepted for refund, minus a 15% restocking fee and original cost of shipping. To qualify for a refund, the item must be post marked in the mail within 5 days of delivery. Please allow 24 hours for a return request to be answered. Items that show evidence of wear, smell like smoke, have stains (make-up, grass), body odor, or smell like cigarette smoke will not be accepted and returned immediately to sender at the sender's expense. If there are any tags, they must be attached, and condition of the item shipped must be undoubtedly original. Buyer is responsible for all shipping charges back. When shipping the item back to us it is important that it must not require a signature because if we happen to miss the delivery person, we will not be able to retrieve from the delivery company. Items ordered using a store credit voucher are not eligible for a refund. All returned items will automatically be accepted for exchange unless otherwise indicated.   

Exchanges: Items may be exchanged free of charge, with all restocking fees waived. Free shipping is only available on the original order, not the exchange. When shipping the item back to us it is important that it must not require a signature because if we happen to miss the delivery person, we will not be able to retrieve from the delivery company. Buyer is responsible for shipping. Item must be post marked for exchange within 14 days of delivery. Items that show evidence of wear, smell like smoke, have stains (make-up, grass), body odor, or smell like cigarette smoke will not be accepted and returned immediately to sender at the sender's expense. If there are any tags, they must be attached, and condition must be undoubtedly original. Items that that are sent back more than 14 days after being received will have additional fees applied, and either be accepted for store credit or sent back at customer's expense.

Return Instructions:

1. Go to http://wardrobeshop.com

2. Login to your account

3. After logging in, click "Returns Manager"

4. Find your order, and click the set of letters representing your Order ID

5. Follow the steps to get your return details.

Shipping Time And Cost:

Domestic Shipping Instructions

If the item is in stock, packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS or USPS. Time in transit for packages varies by destination. In general however, packages shipped via UPS will arrive within 1-6 business days to destinations within the continental United States and 2-6 if shipped via USPS within the continental United States. If you prefer shipping at an expedited time rate, such as next day air, additional charges will apply. Please contact us for further instructions. Whichever shipment choice you make, a link to track your package online will be provided.

International Shipping Instructions

All international shipments, including to Canada, will be made using the USPS (US Postal Service). We do offer expedited shipping with a transit time of 3-8 days and standard international shipping has a 4-24 day transit time. Please be advised that additional taxes and duties may apply depending on the delivery country's trade rules, which are the responsibility of the receiver.  

Other

All other shipping options, if selected, will prompt a staff member to contact you with additional instructions. These additional instruction may come in the form of additional fees, delayed shipping times or anything else the staff member deems necessary for timely shipping of the package using the required delivery service.

Order Cancellation:

Because of the way our orders are processed, we do not accept cancellations after an order has been placed. We do understand that special circumstances sometimes require adjustments to an order to be made. In such cases, please contact us, and we will do our best to accommodate you. Please know, there may be additional fees.