Shoppping/Ordering

Do I need to create an account to shop here?

You do not need to create an account to shop here, but one will be created for you automatically when you check out and make a purchase.

How can I change my account details?

After you login to your account using the link in the top right corner of the website, you will be shown a set of options to manage your account. These option include (among others) address, login information, orders, and returns.

How often do you get new products on the website?

We get new products regularly throughout the year, so keep checking in and stay tuned.

I have just made an order. Can I change it or cancel?

Yes, you can, as long as it has not shipped. 

Can you notify me about new arrivals?

To be notified of new arrivals, please subscribe to our newsletter and like our facebook page.

What do I do if I forget my sign-in information?

First of all, you can alway call or email us and we will make any and all adjustments to your account on your behalf. If you're a do-it-yourselfer, simply click the "SIGN IN / JOIN" link at the top left of the website, right under the login fields on the next page, click the link "Forgot your password?"

How do I get in touch with Customer Care?

Please use one both of the methods below:

Call us at 866-468-3018

Email us Here

What can I do if the item I loved is no longer in stock?

If you see that an item is out of stock, but has an expected delivery date, then you can backorder it. If there is no delivery date, then give us a call or email us and we will gladly tell you when the item will arrive again.

How can I get any discounst or coupons?

If you can sign up for our newsletter, you will get a discount coupon instantly

Do you have a brick and mortar store?

While we ar eworking on it, at this time we do not.

What does Backorder status mean?

This means that we are currently in process manufacturing the item and it will be sent to you as soon as it's completed 

 

Sizing

How do I figure out my size?

You first need to measure you Bust, Waist and Hips. Then see where you fall on our size chart. The size chart and a guide to measuring yourself can be found here: Size Chart

How do I find out my US size?

If you have a UK, Australian, New Zealand or European size, then you will find our Size Conversion chart handy.

 

Payment

What payment methods do you take?

We take all major credit cards in the words, and of course PayPal.

Will I have to pay any taxes or duties?

if you live in California, then yes, you will have to pay the state sales tax. Also, please be prepared a duty and/or VAT if you ar ehaving the item shipped outside of the USA. Please consult your local customs representative to find out if and how much tax you will have to pay.

Is my payment safe?

Absolutely! SSL certificate uses the highest encryption grade possible.

What currency can I use for a payment?

The currency will ultimately by converted to USD, but you can surf the site in any of the following currencies: USD, AUD, NZD, GBP, EU.

 

Delivery

Do you ship internationally?

Yes we do. We ship anywhere in the word! Transit time for all packages to major world destinations is 3-5 business days.

How do you ship?

We use USPS or UPS, depending on the location within the continental United States. All international packages are shipped via DHL unless the destination is considered remote, at which point we will use the US Postal Service

How much does shipping cost?

US Shipments: All shipments within the continental United States cost $18 for 2-3 delivery, and $56 for 1-2 day delivery.

Canada Shipments: All shipments to Canada cost $40 for delivery within 6-12 business days and $56 for felivery within 2-5 business days.

International: All shipments outside of the US and Canada cost $56 for delivery within 2-5 business days.

When will my order be shipped?

All orders placed before 10:30 am PST will be shipped same day. All orders completed after 10:30 am PST will be shipped the following day.

How do I change my shipping address? 

You can either change your address by loggin into your account or by sending us an email with your order number.

Is the shipping price included in the product price?

No, shipping cost is separate from product cost

I made an order on Saturday, when will my order delivered?

Your order will be shipped first thing Monday Morning. Trasit times will depend on where in the world the package is being shipped to.

How do I know If my order has been shipped?

You will receive a status chaneg email when we start processing your order, and when you order is shipped. After your order is shipped you will also receive an email with a tracking number.

How do I track my order?

After your order is shipped, you will receive an email with a tracking number.

 

Returns & Exchanges

Do you allow returns or exchanges?

Yes, we do allow retuns for exchange or store credit only.

How do I return the item?

To return an item, follow the steps outlined in our Return Policy

How do I exchange the item?

To exchange an item, you must first return it. Do so by following the steps outlined in our Return Policy

I received an item I didn’t order!

We are truly sorry about the mix-up! Please send it back to us for a complementary replacement. Do so by following the steps outlined in our Return Policy

Who pays for return the item?

Unless the fault is ours (Wardrobe Shop), then the customer pays for shipping the return both ways. 


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